Monitoring stories

improving IT service quality

End user experience monitoring continuously tests the performance of business-critical applications from the perspective of end users. It quickly tells you about any degradation in performance, responsiveness, or availability that users may experience. This can help you avoid significant problems that can lead to poor customer satisfaction, lost revenue, and negative brand impact.

Real User Monitoring and Visual Monitoring are both user-centric strategies to ensure that quality metrics important to users are maintained. Their underlying methodology, however, is different, leading to a separate set of advantages and disadvantages for each approach. The proactive nature of visual monitoring can help you discover and remedy problems before users even notice them.

The Alyvix visual monitoring system helps you proactively find problems that would lower the usability of your IT services by monitoring factors such as availability and responsiveness. By tracking the results over time, it can also detect worsening trends that may not otherwise be noticed. Here we describe two real world examples cases illustrating actual problems that occurred and how they were resolved.