Monitoring stories

improving IT service quality

“Thanks to the simulation of user interactions with our systems, we can guarantee high levels of service for our desktop-centric solution.”

Nerdio needed to measure latencies and end-to-end client performance from the user’s perspective. Alyvix helps them simulate user operations in common applications, enabling Nerdio to quickly identify any performance problems and fix them before Nerdio's customers encounter them.

"Already in the first week we have been able to restart four blocked applications or services, before our users would have even noticed the downtime."

The Internationales Bankhaus Bodensee needed a way to continuously verify that applications developed and hosted off-site were functioning. Würth Phoenix helped them set up Alyvix real user experience software to notify them when those applications went down.

"You can only be sure that the service is running by clicking through it."

The Südtiroler Gemeindenverband needed a new way to check their intranet was continuously responsive. Würth Phoenix helped them configure Alyvix to verify responsiveness and display the results over time in a way that anyone in the organization could easily track.

End user experience monitoring continuously tests the performance of business-critical applications from the perspective of end users. It quickly tells you about any degradation in performance, responsiveness, or availability that users may experience. This can help you avoid significant problems that can lead to poor customer satisfaction, lost revenue, and negative brand impact.

Real User Monitoring and Visual Monitoring are both user-centric strategies to ensure that quality metrics important to users are maintained. Their underlying methodology, however, is different, leading to a separate set of advantages and disadvantages for each approach. The proactive nature of visual monitoring can help you discover and remedy problems before users even notice them.

The Alyvix visual monitoring system helps you proactively find problems that would lower the usability of your IT services by monitoring factors such as availability and responsiveness. By tracking the results over time, it can also detect worsening trends that may not otherwise be noticed. Here we describe two real world examples cases illustrating actual problems that occurred and how they were resolved.