End-user monitoring

 

Synthetic monitoring, also known as proactive monitoring, is a website monitoring process which is done with the help of web browser scripted recordings, web browser emulation or web transactions. The concept of synthetic monitoring of end-users is based on the assumption that the quality control of a certain application must be carried out according to the end user’s point of view, rather than by monitoring the individual components. The paths or behavioral scripts are created to simulate a path or an action that end-users would take. These paths or behavioral scripts are monitored on a regular basis for enhanced performance in terms of availability, functionality and the time taken for responding.

A synthetic monitoring solution like Alyvix can monitor:

  • e.g. virtualized applications like MS Office Suite, MS Dynamics AX, CRM and NAV, SAP clients and NetWeaver through RDP, VMWare clients, RDWebAccess, Citrix, etc
  • e.g black-boxed applications for which APIs are not available or on applications that are built with unknown technologies.
Therefore, Synthetic Monitoring is capable of telling you if your applications or websites:
  • are working – or not working -,
  • how they are working – fast or slow, normal or abnormal,

according to the performance parameters defined.

 

“The system isn’t working correctly, right now”. How many times do you hear or say this sentence? Building and running synthetic monitoring test cases helps companies detecting issues, slowing downs before it’s too late. If it’s too late, it means that the end-users have already wasted their time. If the end-users are employees, the loss of time can lead to a drop in productivity; if the end-users are customers, they can go to the competition.

 

Why should I rely on the synthetic monitoring methodology?

 

A synthetic monitoring solution can be useful for different reasons: proactive monitoring, benchmarking, SLA monitoring, cloud migration, new ERP system evaluation, applications and web optimization – and so on.

As we have already written in another blog post, a synthetic monitoring solution should also guarantee two end-user experience performance metrics: application availability & application responsiveness. If you want to deepen this topic, follow the link: https://alyvix.com/app-availability-responsiveness/

According to different studies, synthetic monitoring market is going to grow significantly in the next five years and is going to be fundamental for every company. It must be said that real user monitoring is the only way to understand the end-user experience. The “problem” is that with a RUM solution you have to wait until the system collects performance data to deeply understand and to take actions to solve the potential issues occurred.

 

Now the question is…

 

Why should we wait until the end-users experience is ruined?

Besides, if the employees or end-users can’t reach their goal – that is, perform an action on a certain application or website – then you’re not collecting real user data anyway. Nowadays, if a company wants to be competitive, companies need to focus on the end-user experience. If the company is large and has many subsidiaries, all the more reasons to keep under control the end-user experience. Monitor the business-critical processes from as many places as possible to have a clear overall picture of the applications or websites performance.

So the moral of this story is that not necessarily if you don’t see a problem, it means that there isn’t.

It’s all about user experience!! What do you think?