Flexible plans suited to your business needs
Perfect solution for getting started
Number of probes: 1
Ideal for growing businesses
Number of probes: 5
Best value for large companies
Number of probes: 8
Made for enterprises. Let our experts help you get a unique plan suited to your needs.
The Professional, Enterprise and Enterprise Plus subscriptions are also available in cloud!
Service Level Window
The service level window defines the service available time frame (Rome local time).
Holidays are defined based on the public holidays effective in Italy for the city of Bolzano, including also the 24th and 31st of December (during these days Würth Phoenix will be closed).
An incident is an event which is not part of the standard operation of a service and which causes or may cause disruption or a reduction in the quality of service and customer productivity.
A bug is an error, failure, runtime disruption of the engine, which causes an incorrect or unexpected behaviour of the test case. A bug will be diagnosed by the service desk and confirmed to the end customer. Moreover, the service desk will coordinate the delivery of a patch according to the subscription contact.
Service requests are all the activities for configurations, small maintenances (defined by Würth Phoenix) and the installations of patches. Not considered as a service request, but offered through consulting services are:
- Architecture review
- Performance tuning
- Development of test cases
What Our Customers Are Saying
Don’t just take it from us, let our customers do the talking!