Flexible plans suited to your business needs

The Professional, Enterprise and Enterprise Plus subscriptions are also available in cloud!


Service Level Window

The service level window defines the service available time frame (Rome local time).

Holidays are defined based on the public holidays effective in Italy for the city of Bolzano, including also the 24th and 31st of December (during these days Würth Phoenix will be closed).



An incident is an event which is not part of the standard operation of a service and which causes or may cause disruption or a reduction in the quality of service and customer productivity.

Bug fixes

A bug is an error, failure, runtime disruption of the engine, which causes an incorrect or unexpected behaviour of the test case. A bug will be diagnosed by the service desk and confirmed to the end customer. Moreover, the service desk will coordinate the delivery of a patch according to the subscription contact.


Service requests

Service requests are all the activities for configurations, small maintenances (defined by Würth Phoenix) and the installations of patches. Not considered as a service request, but offered through consulting services are:

  • Architecture review
  • Performance tuning
  • Customizations
  • Development of test cases
  • Training

What Our Customers Are Saying


Don’t just take it from us, let our customers do the talking!

“Alyvix is a very good complement to classic monitoring. Despite having a system monitoring, we did not know if everything was really running, prior to the implementation of Alyvix.”

Stefan Kofler, System Administrator, SGV

“Our experience with Alyvix and your support has been great.  You have a unique and innovative product with a great team backing it.”

Vadim Vladimirskiy, CEO, NerdIo

“I can just give a 10. Excellent! We rarely are in contact with service providers engaging themselves that much.”

Andreas Zipse, IT/Facility Manager, IBB

“Alyvix is a very innovative solution; it provides a quick way to determine a possible cause of a performance problem. Now we are thinking about expanding the Alyvix/Grafana Monitoring to other systems as well”

Oliver Schuler, Operation Manager, Bossard

“We automated a variety of SAP and web transactions and we found Alyvix report great. We definitely want to automate more use case in the future”

Cristiano Bedin, Group ICT Manager, CAME

“It’s good to have the possibility to monitor  applications with a robot tool, to use it for free and to buy professional support and advice

Claudius Stettner, N-Ergie