Monitoring stories

improving IT service quality

Microsoft Dynamics AX 2012 plays an important role in the business activities of many companies. As a user-centered application, its performance from a user perspective is vital because of the many and wide-ranging types of employees who can't get their jobs down when it's not available and responsive.

We show how to build a test case to inspect and measure two common tasks within AX, filtering and detail inquiry, inside AX's Business Ledger. A related video in our YouTube channel gives detailed, step-by-step instructions on how to construct the test case described here.

Monitoring installations of Microsoft Dynamics AX 2012 from a user perspective is important because of the widespread use and importance of AX to business activities. We show how to build a test case to inspect and measure two common tasks within AX: invoice printing within Accounts Payable, and inventory control. An accompanying video in our channel provides further details for those wishing to construct a similar test case themselves.

The Covid-19 epidemic had significant effects on Italians during the national lockdown this spring. It also resulted in significant, unpredictable effects on e-commerce throughout Italy, especially in terms of the physical delivery of packages. When web sites added slot-based reservation mechanisms to their ordering process to keep demand at sustainable levels, it turned out that Alyvix could be a big help.

End user experience monitoring continuously tests the performance of business-critical applications from the perspective of end users. It quickly tells you about any degradation in performance, responsiveness, or availability that users may experience. This can help you avoid significant problems that can lead to poor customer satisfaction, lost revenue, and negative brand impact.